Data Extracts FAQs

Data Extracts FAQs

  1. What happens when a user attempt to update an account and the attempt fails? Will a notification be triggered?
    Yes. The accounts with the failed status get returned in the get user data service.
  1. What happens when there is no change to account data during an update?
    A notification is still sent to indicate that the account has been updated even if there are no data changes. This is to let the customer know that the balance is up-to-date.
  1. What happens when the update fails due to login errors? A failure notification is sent.
    The get user data will provide the provider account and all the accounts belong to the provider account, though the update has failed.
  1. Is it possible to receive multiple notifications for one provider account update? Yes.
    Let us deal this question with an example of a provider account which has 4 accounts.
    Assumptions: Notification interval = 10 min. Total time taken for the update = 12 mins.
    10th Min: 3 accounts got updated. 1 account is in progress. Notification gets generated.
    Get user data will return the provide account and 3 accounts
    12th Min: 1 account that was in progress got updated. Notification gets generated
    Get user data will return the provider account and 1 account.
  1. Do you return all the accounts that belong to the provider account all the time?
    All accounts for which updates are attempted are returned.
  1. What happens if the provider account update is only partially successful?
    Accounts that are successfully updated and failed accounts are returned in the get user data.
  1. If the user has two accounts and only one account is updated during auto refreshes, will both the accounts be returned in the get user data service?
    No, only the account for which the update has been attempted will be returned in the get user data service.