Types of Errors​

Agent Errors​

A Yodlee agent is a software component created by Yodlee that collects data from one or several websites. An agent error is a refresh error caused by an error in the agent. For example, an error might occur if the site changed how a  page is created and the agent could not read the new page.

Site Errors

A site error is an error at the website. For example, an error can occur if the agent is unable to log in because the site is down for maintenance.

UAR Errors​

UAR error stands for User Action Required; it is a refresh error that requires additional user interaction before the error can be resolved. For example, if a website requires the user to change his password every 90 days and 90 days have elapsed since the last log in, the error will persist until the user provides the new password.

List of Error Codes​

Error CodeError TypeError NameError Description
0 Not an Error   Your account has been successfully added. 0 indicates success. No error name will be returned as the account is successfully added.
801 Not an Error REFRESH_NEVER_DONE Request In Progress: Please wait while we update your account.
802 Not an Error REFRESH_NEVER_DONE_AFTER_
CREDENTIALS_UPDATE
Updating Account (802): We are in the process of updating your account with revised credentials
409 Site Error STATUS_SITE_UNAVAILABLE Problem Updating Account(409): We could not update your account because the end site is experiencing technical difficulties.
411 Site Error STATUS_SITE_OUT_OF_BUSINESS Site No Longer Available (411):The <SITE_NAME> site no longer provides online services to its customers.  Please delete this account.
412 Site Error STATUS_SITE_APPLICATION_
ERROR
Problem Updating Account(412): We could not update your account because the site is experiencing technical difficulties.
415 Site Error STATUS_SITE_TERMINATED_
SESSION
Problem Updating Account(415): We could not update your account because the <SITE_NAME> is experiencing technical difficulties.
416 Site Error STATUS_SITE_SESSION_
ALREADY_ESTABLISHED
Multiple User Logins(416): We attempted to update your account, but another session was already established at the same time.  If you are currently logged on to this account directly, please log off and try after some time
418 Site Error STATUS_HTTP_DNS_ERROR_
EXCEPTION
Problem Updating Account(418): We could not update your account because the <SITE_NAME> site is experiencing technical difficulties. Please try later.
423 Site Error STATUS_ACCT_INFO_UNAVAILABLE  No Account Found (423): We were unable to detect an account. Please verify that you account information is available at this time and If the problem persists, please contact customer support at <SITE_NAME> for further assistance.
424 Site Error STATUS_SITE_DOWN_FOR_
MAINTENANCE
Site Down for Maintenance(424):We were unable to update your account as the <SITE_NAME> site is temporarily down for maintenance. We apologize for the inconvenience.  This problem is typically resolved in a few hours. Please try later.
425 Site Error STATUS_CERTIFICATE_ERROR Problem Updating Account(425): We could not update your account because the <SITE_NAME> site is experiencing technical difficulties. Please try later.
426 Site Error STATUS_SITE_BLOCKING Problem Updating Account(426): We could not update your account for technical reasons. This type of error is usually resolved in a few days. We apologize for the inconvenience.
505 Site Error STATUS_SITE_CURRENTLY_
NOT_SUPPORTED
Site Not Supported (505): We currently does not support the security system used by this site. We apologize for any inconvenience. Check back periodically if this situation has changed. We suggest you to delete this site.
510 Site Error STATUS_PROPERTY_RECORD_
NOT_FOUND
Property Record Not Found (510):The <SITE_NAME> site is unable to find any property information for your address. Please verify if the property address you have provided is correct. We suggest you to delete this site. 
511 Site Error STATUS_HOME_VALUE_NOT_
FOUND
Home Value Not Found (511): The <SITE_NAME> site is unable to provide home value for your property. We suggest you to delete this site. 
402 UAR Error STATUS_LOGIN_FAILED Credential Re-Verification Required (402): We could not update your account because your username and/or password were reported to be incorrect.  Please re-verify your username and password.  
405 UAR Error STATUS_USER_ABORTED_
REQUEST
Update Request Canceled(405):Your account was not updated because you canceled the request.
406 UAR Error STATUS_PASSWORD_EXPIRED  Problem Updating Account (406): We could not update your account because the <SITE_NAME> site requires you to perform some additional action. Please visit the site or contact its customer support to resolve this issue. Once done, please update your account credentials in case they are changed else try again.
407 UAR Error STATUS_ACCOUNT_LOCKED Account Locked (407): We could not update your account because it appears your <SITE_NAME>  account has been locked. This usually results from too many unsuccessful login attempts in a short period of time. Please visit the site or contact its customer support to resolve this issue.  Once done, please update your account credentials in case they are changed.
414 UAR Error STATUS_NO_ACCT_FOUND Requested Account Type Not Found (414): We could not find your requested account at the <Account Name> site. You may have selected a similar site under a different category by accident in which case you should select the correct site.
417 UAR Error STATUS_DATA_MODEL_NO_
SUPPORT
Account Type Not Supported(417):The type of account we found is not currently supported.  Please remove this site and add as a  manual account.
420 UAR Error STATUS_SITE_MERGED_ERROR Credential Re-Verification Required (420):The <SITE_NAME> site has merged with another. Please re-verify your credentials at the site and update the same.
421 UAR Error STATUS_UNSUPPORTED_
LANGUAGE_ERROR
Invalid Language Setting (421): The language setting for your <SITE_NAME> account is not English. Please visit the site and change the language setting to English.
422 UAR Error STATUS_ACCOUNT_CANCELED Account Reported Closed (422): We were unable to update your account information for <SITE_NAME> because it appears one or more of your related accounts have been closed.  Please deactivate or delete the relevant account and try again. 
427 UAR Error STATUS_SPLASH_PAGE_
EXCEPTION
Re-verification Required (427): We could not update your account due to the <SITE_NAME> site requiring you to view a new promotion. Please log in to the site and click through to your account overview page to update the account.  We apologize for the inconvenience.
428 UAR Error STATUS_TERMS_AND_
CONDITIONS_EXCEPTION
Re-verification Required (428): We could not update your account due to the <SITE_NAME> site requiring you to accept a new Terms & Conditions. Please log in to the site and read and accept the T&C.
429 UAR Error STATUS_UPDATE_INFORMATION_
EXCEPTION
Re-Verification Required (429): We could not update your account due to the <SITE_NAME> site requiring you to verify your personal information. Please log in to the site and update the fields required.
430 UAR Error STATUS_SITE_NOT_SUPPORTED Site No Longer Supported (430):This site is no longer supported for data updates. Please deactivate or delete your account. We apologize for the inconvenience.
433 UAR Error STATUS_REGISTRATION_PARTIAL_
SUCCESS
Registration Requires Attention (433): Auto registration is not complete at <SITE_NAME> site. Please complete your registration at the end site. Once completed, please complete adding this account.
434 UAR Error STATUS_REGISTRATION_FAILED_
ERROR
Registration Requires Attention (434): Your Auto-Registration could not be completed and requires further input from you.  Please re-verify your registration information to complete the process.
435 UAR Error STATUS_REGISTRATION_INVALID_
DATA
Registration Requires Attention (435): Your Auto-Registration could not be completed and requires further input from you.  Please re-verify your registration information to complete the process.
436 UAR Error REGISTRATION_ACCOUNT_ALREADY
_REGISTERED

Account Already Registered (436):Your Auto-Registration could not be completed because the site reports that your account is already registered.  Please log in to the <SITE_NAME> to confirm and then complete the site addition process with the correct login information.

506 UAR Error NEW_LOGIN_INFO_REQUIRED_FOR_
SITE
New Login Information Required(506):We're sorry, to log in to this site, you need to provide additional information. Please update your account and try again.
512 UAR Error NO_PAYEES_ARE_FOUND_ON_SOURCE No Payees Found(512):Your request cannot be completed as no payees were found in your account.
518 UAR Error NEW_MFA_INFO_REQUIRED_FOR_
AGENTS

MFA error: 

Authentication Information Unavailable (518):Your account was not updated as the required additional authentication information was unavailable. Please try now.

519 UAR Error MFA_INFO_NOT_PROVIDED_TO_
YODLEE_
BY_USER_FOR_AGENTS

MFA error: 

Authentication Information Required (519): Your account was not updated as your authentication information like security question and answer was unavailable or incomplete. Please update your account settings.

520 UAR Error MFA_INFO_MISMATCH_FOR_
AGENTS

MFA error: 

Authentication Information Incorrect (520):We're sorry, <site> indicates that the additional authentication information you provided is incorrect. Please try updating your account again.

521 UAR Error ENROLL_IN_MFA_AT_SITE

MFA error: 

Additional Authentication Enrollment Required (521) : Please enroll in the new security authentication system, <Account Name> has introduced. Ensure your account settings in <Cobrand> are updated with this information.

522 UAR Error MFA_INFO_NOT_PROVIDED_IN_
REAL_TIME_BY_USER_VIA_APP

MFA error: 

Request Timed Out (522) :Your request has timed out as the required security information was unavailable or was not provided within the expected time. Please try again.

523 UAR Error INVALID_MFA_INFO_IN_REAL_
TIME_BY_USER_VIA_APP

MFA error: 

Authentication Information Incorrect (523):We're sorry, the authentication information you  provided is incorrect. Please try again.

524 UAR Error USER_PROVIDED_REAL_TIME_
MFA_DATA_EXPIRED

MFA error: 

Authentication Information Expired (524):We're sorry, the authentication information you provided has expired. Please try again.

526 UAR Error INVALID_MFA_INFO_OR_
CREDENTIALS

MFA error: 

Credential Re-Verification Required (526): We could not update your account because your username/password or additional security credentials are incorrect. Please try again.

401 Agent Error NO_CONNECTION Problem Updating Account(401):We're sorry, your request timed out. Please try again.
403 Agent Error INTERNAL_ERROR Problem Updating Account(403):We're sorry, there was a technical problem updating your account. This kind of error is usually resolved in a few days. Please try again later.
404 Agent Error LOST_REQUEST Problem Updating Account(404):We're sorry, there was a technical problem updating your account. Please try again later.
408 Agent Error DATA_EXPECTED Account Not Found(408): We're sorry, we couldn't find any accounts for you at the <SITE_NAME> site. Please log in at the  <SITE_NAME>  site and confirm that your account is set up, then try again.
413 Agent Error REQUIRED_FIELD_UNAVAILABLE Problem Updating Account(413):We're sorry, we couldn't update your account at <SITE_NAME> site because of a technical issue. This type of problem is usually resolved in a few days. Please try again later.
419 Agent Error LOGIN_NOT_COMPLETED Problem Updating Account(419):We're sorry, we couldn't update your account because of unexpected variations at the <SITE_NAME> site. This kind of problem is usually resolved in a few days. Please try again later.
507 Agent Error BETA_SITE_WORK_IN_PROGRESS Problem Updating Account(507):We're sorry, We have just started providing data updates for this site, and it may take a few days to be successful as we get started. Please try again later.
508 Agent Error INSTANT_REQUEST_TIMEDOUT Request Timed Out (508): We are sorry, your request timed out due to technical reasons. Please try again.
509 Agent Error TOKEN_ID_INVALID

MFA error: 

Site Device Information Expired(509): We're sorry, we can't update your account because your token is no longer valid at the <SITE_NAME> site. Please update your information and try again, or contact <SITE_NAME>'s customer support.

517 Agent Error GENERAL_EXCEPTION_WHILE_
GATHERING_MFA_DATA
Problem Updating Account (517) :We'resorry, there was a technical problem updating your account. Please try again.
525 Agent Error MFA_INFO_NOT_PROVIDED_IN_
REAL_TIME_BY_GATHERER

MFA error: 

Problem Updating Account (525): We could not update your account for technical reasons. This type of error is usually resolved in a few days. We apologize for the inconvenience. Please try again later.

 
709 Agent Error STATUS_FIELD_NOT_AVAILABLE This error is thrown when there is a mismatch in the meta-fields.
811 Generic PARTIAL_SUCCESS Data was successfully aggregated for at least one, but not all, accounts
504 Generic MULTIPLE_ERROR Multiple errors have occurred and the data retrieval process at the SITE failed. Refer to the account-level status to learn about the errors.

OAuth Errors

Refer to OAuth Error Codes for OAuth related error codes and their descriptions.