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Error Handling

An error can occur due to wrong integration or any unexpected technical issue.

The errors are returned as part of the post message. Here is a sample format:

{
   "code":"E701",
   "title":"INVALID_PARAMETER_OR_VALUE",
   "message":"Invalid value for providerId",
   "fnToCall":"errorHandler"
}
AttributeDescription
codeSpecifies the error code.
titleSpecifies the error type.
messageSpecifies the error message.
fnToCallThe method name that has to be implemented on the customer side to receive this event from FastLink.


Deep-Linking Errors

When a deep-linking error occurs, a technical error page will be displayed to the user with exit options such as a Close button and the X or close icon in the header.

Suggested action: Fix the error by passing the eligible or valid parameter value for the deep-linking flow.

  • E7XX and E8XX errors are deep-linking errors that occur when invalid parameters or values are passed while invoking the deep-linking flow.

    CodeTitleMessageDescription
    E700INVALID_PARAMETER_OR_VALUEInvalid value for flowAn invalid flow parameter is provided while invoking the FastLink deep-link flow.
    E701INVALID_PARAMETER_OR_VALUEInvalid value for providerIdAn invalid providerId is provided while invoking the FastLink deep-link flow.
    E702INVALID_PARAMETER_OR_VALUEInvalid value for providerAccountIdAn invalid providerAccountId is provided while invoking the FastLink deep-link flow.
    E703INVALID_PARAMETER_OR_VALUEInvalid value for accountIdAn invalid accountId is provided while invoking the FastLink deep-link flow.
    E704INVALID_PARAMETER_OR_VALUEInvalid value for containerAn invalid container parameter is provided while invoking the FastLink deep-link flow.
    E705INVALID_PARAMETER_OR_VALUEInvalid value for bankTransferCodeAn invalid bankTransferCode is provided while invoking the FastLink deep-link flow.
    E800INVALID_PARAMETER_OR_VALUEGeneric Application ErrorWe're having technical difficulties while processing the deep-link flow. Contact Yodlee Client Services for details.
    E801INVALID_PARAMETER_OR_VALUEProvider not supportedThe parameters provided while invoking the FastLink deep-link flow does not support the provider in the system.
    E802INVALID_PARAMETER_OR_VALUEInvalid value for providerAccountIdThe parameters provided while invoking the FastLink deep-link flow does not support the provider account in the system.
    E803INVALID_PARAMETER_OR_VALUEOperation not allowed for providerAccountIdThe invoked FastLink deep-link flow is not allowed for the providerAccountId.
    E804INVALID_PARAMETER_OR_VALUEInvalid value for accountIdAn invalid value is provided while invoking the FastLink deep-linking flow.
  • The following deep-linking errors occur when an ineligible deep-linking flow is invoked:

    CodeTitleMessageDescription
    E405PARAMETER_VALUE_INELIGIBLEBalance refresh flow is not compatible with __CONFIG_NAME__.The invoked balance refresh deep-link flow is not compatible with the configName.
  • The following deep-linking errors occur when a particular feature is not enabled:

    CodeTitleMessageDescription
    E901PARAMETER_VALUE_INELIGIBLEReal Estate feature is not enabledThe invoked add or edit real estate account flow requires the real estate feature to be enabled.
    E902PARAMETER_VALUE_INELIGIBLEManual Accounts feature is not enabledThe invoked add or edit manual account flow requires the manual account feature to be enabled.


Flow Invocation Errors

The E6XX errors are flow invocation errors that occur when an invalid configName parameter or values is passed. A technical error page will be displayed to the user with exit options such as a Close button and the X or close icon in the header

Suggested action: Fix the error by passing the eligible or valid parameter value for the invoked flow.

CodeTitleMessageDescription
E600INVALID_PARAMETER_OR_VALUENull value for configNameThe configName parameter is not provided while invoking FastLink.
E601INVALID_PARAMETER_OR_VALUE/
PARAMETER_VALUE_INELIGIBLE
Invalid value for configName/Balance refresh flow is not compatible with __CONFIG_NAME__.An invalid configName parameter is provided while invoking FastLink or the balance refresh deep-linking flow is not compatible with the configName parameter.
E602PARAMETER_VALUE_INELIGIBLEProvided configName is not supported in subscribed workflow.The configName parameter is not supported for the subscribed deep-linking flow.
E806INVALID_OB_APP_NAMEThe specified OB application name is invalid or not registeredAn invalid or unregistered obAppName parameter is provided while invoking FastLink.
E807OB_APP_NAME_MISSINGThe OB application name is missingThe obAppName parameter is missing while invoking FastLink.


Functional Errors

The E1XX errors are functional errors that occur as a valid functional behavior, such as locale not supported, refresh not allowed, etc. A technical error page will be displayed to the user with exit options such as a Close button and the X or close icon in the header.

Suggested action: Implement the appropriate error handling process for such functional errors.

CodeTitleMessageDescription
E100TECH_ERRORGeneric Functional Error.Internal Server Error has occurred.
E101CONFIGURATION_MISSINGMandatory configuration is missing.Mandatory configuration is missing, please publish the configuration from the Configuration tool to access FastLink.
E102REFRESH_TOO_SOON_ERRORNew refresh has been attempted very soon.Not enough time has passed since your last refresh. Please try again later.
E103REFRESH_INPROGRESS_ERRORAccount Refresh already in progress.We're currently working on refreshing your account. Please check back later.
E104UPDATE_NOT_ALLOWED_ERRORAccount update is currently not allowed.We can't update your account right now as we're currently refreshing your account. Please check back later.
E105LOCALE_NOT_SUPPORTEDLocale provided is not supported.The locale provided is currently not supported.
E110MAX_ATTEMPTS_REACHEDThe maximum attempt limit has been reached.User has exceeded the attempt threshold set for security reasons.
E111NULL_OR_INVALID_LAST_NAMEMissing required data during registration.Required data not provided during registration.
E112MAX_ATTEMPTS_REACHED_FOR_ONE_TIME_PASSWORDExceeded the attempt threshold for One-time password.User has exceeded the attempt threshold set for One-time password.
E113ACCOUNT_LINKING_UNAVAILABLEUnable to link account.We’re unable to link your account at this time. Please try again in 4-24 hours.


Technical Errors

The N1XX errors are technical errors that occur due to integration issues. A technical error page with the Close button will be displayed.

Suggested action: Implement the appropriate error handling process for such errors.

CodeError TypeDescription
N100TECH_ERRORInternal Server Error.
N101INVALID_COBAPPInvalid cobAppName {cobAppName}.
N102MISMATCH_COBAPP{cobAppName} cobApp's data is invalid.
N103INVALID_ACCESSInvalid access URL.
N104COOKIE_DISABLEDCookie is disabled by the user or not supported in the user's browser.
N105MEM_PREF_KEY_TAMPEREDThe member preference key is tampered.
N106INVALID_APP_ACCESSInvalid application access - {appName}.appName =>fastlink


Login Errors

The N4XX errors occur during the login process due to authentication issues. A technical error page with the Close button will be displayed.

Suggested action: These errors occur due to authentication issues. Implement the appropriate error handling process for such errors.

CodeError TypeDescription
N400LOGIN_ERROR{loginType} Authentication is failed.
N401EMPTY_TOKEN{loginType} Token is mandatory.
N402INVALID_BEARER_TOKENInvalid {loginType} token format.
N403INVALID_TOKENInvalid token in the authorization header.
N404EMPTY_SAML_ISSUERSAML Issuer ID is mandatory.
N405EMPTY_SAML_RESPONSESAML Source is mandatory.


Session Errors

The N5XX errors are errors such as session expired, invalid session, etc. A technical error page with the Close button will be displayed.

Suggested action: These errors occur due to session-related issues. Implement the appropriate error handling process for such errors.

CodeError TypeDescription
N500SESSION_ERRORSession is invalid.
N501STALE_SESSIONStale session is found or the token is invalid.
N502SESSION_MISMATCHToken is mismatched.
N503USER_SESSION_TIMED_OUTUser session has timed out.
N504YSL_SESSION_ERRORInvalid cobrand/user session.
N505USER_LOGOUTUser is logged out.


Server Errors

The N7XX errors are related to backend server connectivity. A technical error page with the Close button will be displayed.

Suggested action: These errors occur due to unexpected server issues. Implement the appropriate error handling process for such errors.

CodeError TypeDescription
N700SERVER_ERROR{providerType} Server is not reachable.
N701ECONNREFUSED{providerType} Server is inactive.
N702ECONNRESET{providerType} Server Connection is closed due to time out or reboot.
N703ENOTFOUND{providerType} Server is not found.
N704ETIMEDOUT{providerType} Server Connection is timed out.
N705ESOCKETTIMEDOUT{providerType} Server Connection has failed.
N706YSL_SERVER_ERROR{providerType} Server Connection is unavailable due to database errors.


User Experience Errors

During the account linking process, the errors that a user may encounter are provided as follows:

Yodlee API Additional StatusError Title, Message, and UAR ButtonPost MessageCallback
ACCOUNT_LOCKEDHeader: Your Account is Locked
Text: You're locked out of your account. Please visit <site_name> to fix.
Primary UAR Button(s): Go to Site
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:pHPulMbN48SzIxjTy1fRCmrbuWY=
reason:You're locked out of your account. Please visit <site_name> to fix.
status:FAILED
additionalStatus:ACCOUNT_LOCKED
providerAccountId:11653329
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"j41P35rfjGa6gyQb5O2vXVYdSBU=",
      "reason":"You're locked out of your account. Please visit <site_name> to fix.",
      "status":"FAILED",
      "additionalStatus":"ACCOUNT_LOCKED",
      "providerAccountId":11652245
   }
]
ADDL_AUTHENTICATION_REQUIREDHeader: Additional Information Required
Text: Your security authentication timed out or a new security authentication is required. Please try again.
Primary UAR Button(s): Try Again
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:UGpuwyrQqapuzJUX/WA6gjNCwvY=
reason:Your security authentication timed out or a new security authentication is required. Please try again.
status:FAILED
additionalStatus:ADDL_AUTHENTICATION_REQUIRED
providerAccountId:11653332
fnToCall:accountStatus
[
   {
      "providerId":16442,
      "providerName":"<site_name>",
      "requestId":"Z2O4+xbCclp7t0oqhuO1w2Q/qXY=",
      "isMFAError":true,
      "reason":"Your security authentication timed out or a new security authentication is required. Please try again.",
      "status":"FAILED",
      "additionalStatus":"ADDL_AUTHENTICATION_REQUIRED",
      "providerAccountId":11652248
   }
]
BETA_SITE_DEV_IN_PROGRESSHeader: Site Support in Process
Text: We're still in the process of building support for this site. Please try again later.
Primary UAR Button(s): Link another account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:PclhLJi/7BGtEdcw7Cf5DXiHdWk=
reason:We're still in the process of building support for this site. Please try again later.
status:FAILED
additionalStatus:BETA_SITE_DEV_IN_PROGRESS
providerAccountId:11653337
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"J05OYzE9xA8LlXvC5+TYUc8k3/c=",
      "reason":"We're still in the process of building support for this site. Please try again later. ",
      "status":"FAILED",
      "additionalStatus":"BETA_SITE_DEV_IN_PROGRESS",
      "providerAccountId":11652339
   }
]
CREDENTIALS_UPDATE_NEEDEDHeader: Action Required at <site_name>
Text: Please visit <site_name> to update your account information or password.
Primary UAR Button(s): Go to Site
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:rsQY24Oi2PjuHu+Cwfdb97eFHE0=
reason:Please visit <site_name> to update your account information or password.
status:FAILED
additionalStatus:CREDENTIALS_UPDATE_NEEDED
providerAccountId:11653341
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"vwME+ynCRwXOB+WVTcC729hy1cQ=",
      "reason":"Please visit <site_name> to update your account information or password.",
      "status":"FAILED",
      "additionalStatus":"CREDENTIALS_UPDATE_NEEDED",
      "providerAccountId":11652260
   }
]
INCORRECT_CREDENTIALSHeader: Incorrect Credentials
Text: The credentials you've entered are incorrect. Verify that CAPS LOCK is not on and that the desired financial institution was selected.
Primary UAR Button(s): N/A (error Text in-line; user can click back button to select a different site)
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:5DthY3MN8Auz1qwJMiONIgdWdSE=
reason:The credentials you've entered are incorrect. Verify that CAPS LOCK is not on and that the desired financial institution was selected.
status:FAILED
additionalStatus:INCORRECT_CREDENTIALS
providerAccountId:11653343
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"cOoMvIL2m+hdngAaJI/DKMQOxxc=",
      "reason":"The credentials you've entered are incorrect. Verify that CAPS LOCK is not on and that the desired financial institution was selected.",
      "status":"FAILED",
      "additionalStatus":"INCORRECT_CREDENTIALS",
      "providerAccountId":11652246
   }
]
DATA_NOT_AVAILABLEHeader: Data is Unavailable
Text: We're unable to find the requested account type for this site or you have closed the account.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): Visit Site
providerId:16441
providerName:<site_name>
requestId:ME2cKa0XSyo2nXUvJEbaXzEam4Q=
reason:We're unable to find the requested account type for this site or you have closed the account.
status:FAILED
additionalStatus:DATA_NOT_AVAILABLE
providerAccountId:11653343
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"mMX53QBbBiPxwLFSjjLEhL5/tMI=",
      "reason":"We're unable to find the requested account type for this site or you have closed the account.",
      "status":"FAILED",
      "additionalStatus":"DATA_NOT_AVAILABLE",
      "providerAccountId":11652336
   }
]
PROPERTY_VALUE_NOT_AVAILABLEHeader: Property Value is Unavailable
Text: Please ensure the property information is correct or enter it manually.
Primary UAR Button(s): In-line: user re-enters value under "calculate automatically"
Secondary UAR Button(s): User selects "enter value manually"
N/A (This is the IN LINE error in Real Estate Screen)N/A (This is the IN LINE error in Real Estate Screen)
INVALID_ADDL_INFO_PROVIDEDHeader: Invalid Security Info
Text: The information you provided is incorrect. Please try again or visit <site_name> to verify your details.
Primary UAR Button(s): Try Again (sends user to verifying login; we re-enter username/password on user's behalf)
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:KSIPLuOPzgHJU2f77ZVt75haAc0=
reason:The information you provided is incorrect. Please try again or visit <site_name> to verify your details.
status:FAILED
additionalStatus:INVALID_ADDL_INFO_PROVIDED
providerAccountId:11653345
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"X26xpj4D6j954dSGDQJeyIjjZaY=",
      "reason":"The information you provided is incorrect. Please try again or visit <site_name> to verify your details.",
      "status":"FAILED",
      "additionalStatus":"INVALID_ADDL_INFO_PROVIDED",
      "providerAccountId":11652252
   }
]
REQUEST_TIME_OUTHeader: Unable to Link Account
Text: We're experiencing trouble linking your account at this time. Would you like to link a different account?
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): Close
providerId:16441
providerName:<site_name>
requestId:wBtibwSDIRelEUfLA0AktWermn0=
reason:We're experiencing trouble linking your account at this time. Would you like to link a different account?
status:FAILED
additionalStatus:REQUEST_TIME_OUT
providerAccountId:11654539
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"SIIGjmW+g2+YgisT7CABBnPqtUk=",
      "reason":"We're experiencing trouble linking your account at this time. Would you like to link a different account?",
      "status":"FAILED",
      "additionalStatus":"REQUEST_TIME_OUT",
      "providerAccountId":11654539
   }
]
SITE_BLOCKING_ERRORHeader: Site is Blocked
Text: We're unable to add your account because this site is blocked. Please contact <site_name>'s customer support to fix.
Primary UAR Button(s): Go to Site
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:DWRSuP4YNfLwMv2rI+CWeYD55Fk=
reason:We're unable to add your account because this site is blocked. Please contact <site_name>'s customer support to fix.
status:FAILED
additionalStatus:SITE_BLOCKING_ERROR
providerAccountId:11653346
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"xKVutLfhBuJlUObtkA3INuQ39Ek=",
      "reason":"We're unable to add your account because this site is blocked. Please contact <site_name>'s customer support to fix.",
      "status":"FAILED",
      "additionalStatus":"SITE_BLOCKING_ERROR",
      "providerAccountId":11652330
   }
]
UNEXPECTED_SITE_ERRORHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:wBtibwSDIRelEUfLA0AktWermn0=
reason:We're unable to link your account at this time. Please try again later and contact <company name> support team if the issue persists.
status:FAILED
additionalStatus:UNEXPECTED_SITE_ERROR
providerAccountId:11653349
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"dK3ZnqCjstAR+NJpf4ZKUDuPxA4=",
      "reason":"We're unable to link your account at this time. Please try again later and contact <company name> support team if the issue persists.",
      "status":"FAILED",
      "additionalStatus":"UNEXPECTED_SITE_ERROR",
      "providerAccountId":11652326
   }
]
SITE_NOT_SUPPORTEDHeader: Site Not Supported
Text: We're unable to support this site.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:k9L+4Unjs+xzGxqt3O/Jy9A2wcw=
reason:We're unable to support this site, but you can add your account details manually.
status:FAILED
additionalStatus:SITE_NOT_SUPPORTED
providerAccountId:11653352
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"OpGVv5Qcq1OyMZDPzNyBEkgbn1Y=",
      "reason":"We're unable to support this site, but you can add your account details manually.",
      "status":"FAILED",
      "additionalStatus":"SITE_NOT_SUPPORTED",
      "providerAccountId":11652331
   }
]
DATASET_NOT_SUPPORTEDHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Try Again
Secondary UAR Button(s): Link Another Account
This scenario will not occur.This scenario will not occur.
SITE_UNAVAILABLEHeader: Site is Down
Text: We’re unable to link your account at this time. Please try again in 4-24 hours.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:LFB1buwj2YpeskZ8PA3bTLOhgWU=
reason:We're unable to link your account at this time. Please try again in 4-24 hours.
status:FAILED
additionalStatus:SITE_UNAVAILABLE
providerAccountId:11653353
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"bqyOgfutO/fC9WBYabIMKjN+WEY=",
      "reason":"We're unable to link your account at this time. Please try again in 4-24 hours.",
      "status":"FAILED",
      "additionalStatus":"SITE_UNAVAILABLE",
      "providerAccountId":11652328
   }
]
TECH_ERRORHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:tK8XGHWFW52GQIP+fdQ2iVSLqE0=
reason:We're unable to link your account at this time. Please try again later and contact <company name> support team if the issue persists.
status:FAILED
additionalStatus:TECH_ERROR
providerAccountId:11653354
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"i+6+j8ujNBCpbo7nuIu0OAUbT5U=",
      "reason":"We're unable to link your account at this time. Please try again later and contact <company name> support team if the issue persists.",
      "status":"FAILED",
      "additionalStatus":"TECH_ERROR",
      "providerAccountId":11652315
   }
]
USER_ACTION_NEEDED_AT_SITEHeader: Action Required at <site_name>
Text: Please visit <site_name> to update your account information or password.
Primary UAR Button(s): Go to Site
Secondary UAR Button(s): Link Another Account
providerId:16441
providerName:<site_name>
requestId:ajUliTX4oR4vQ3EJjOEe7sA7d8A=
reason:Please visit <site_name> to update your account information or password.
status:FAILED
additionalStatus:USER_ACTION_NEEDED_AT_SITE
providerAccountId:11653357
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"g9spYXCPPg8S3kg7uW1+p3eJVuk=",
      "reason":"Please visit <site_name> to update your account information or password.",
      "status":"FAILED",
      "additionalStatus":"USER_ACTION_NEEDED_AT_SITE",
      "providerAccountId":11652255
   }
]
SITE_SESSION_INVALIDATEDHeader: Session Ended
Text: The session has ended due to security reasons or you are already logged in. Please make sure you're logged out on other devices and try again.
Primary UAR Button(s): Try Again (verifying stepper- using previous login credentials)
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:vkSOonIwQBIrvjzL8GmfuyTdHLk=
reason:The session has ended due to security reasons or you are already logged in. Please make sure you're logged out on other devices and try again.
status:FAILED
additionalStatus:SITE_SESSION_INVALIDATED
providerAccountId:11653358
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"47fe4jmsPfId451xiQBPndS0nbw=",
      "reason":"The session has ended due to security reasons or you are already logged in. Please make sure you're logged out on other devices and try again.",
      "status":"FAILED",
      "additionalStatus":"SITE_SESSION_INVALIDATED",
      "providerAccountId":11653358
   }
]
ENROLLMENT_REQUIRED_
FOR_DATASET
Header: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Try Again
Secondary UAR Button(s): Link Another Account
This scenario may not occur as the configName is created using the Configuration Tool.This scenario may not occur as the configName is created using the Configuration Tool.
DATA_RETRIEVAL_FAILEDHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
 
[
   {
      "providerId":16441,
      "providerName":"<Site Name>",
      "requestId":"i+6+j8ujNBCpbo7nuIu0OAUbT5U=",
      "reason":"We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.",
      "status":"FAILED",
      "additionalStatus":"TECH_ERROR",
      "providerAccountId":11652315
   }
]
PARTIAL_DATA_RETRIEVEDHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <co-brand name> support team if the issue persists.
Primary UAR Button(s): Try Again
Secondary UAR Button(s): Link Another Account
Not an errorNot an error
NEW_AUTHENTICATION_REQUIREDHeader: New Authentication Required
Text: This site's method of authentication has changed. Please follow the new sign-on process.
Primary UAR Button(s): Edit Credentials -edit flow
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:8Pt91qRi5Gk3jVaDzMnLbY3i3NU=
reason:This site's method of authentication has changed. Please follow the new sign-on process.
status:FAILED
additionalStatus:NEW_AUTHENTICATION_REQUIRED
providerAccountId:11654679
fnToCall:accountStatus
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"Ddrcpk3CTWp5gczUS8+eFb22RdA=",
      "reason":"This site's method of authentication has changed. Please follow the new sign-on process. ",
      "status":"FAILED",
      "additionalStatus":"NEW_AUTHENTICATION_REQUIRED",
      "providerAccountId":11652338
   }
]
N/AHeader: Invalid Security Information
Primary UAR Button(s): Submit
Secondary UAR Button(s): Send New Code
Cancel
providerId:16442
providerName:<site_name>
requestId:pARwxt+WkXieUGeUorAAUFRFWUA=
reason:User canceled the linking process.
status:ACTION_ABANDONED
providerAccountId:11919686
[
   {
      "providerId":16442,
      "providerName":"<Site Name>",
      "requestId":"3+MZVKaxFaGlai3hvjpePfit3uY=",
      "reason":"User canceled the linking process.",
      "status":"ACTION_ABANDONED",
      "providerAccountId":11919789
   }
]
N/AHeader: Unable to Complete Your Request
Text: You've exceeded the number of attempts allowed to enter your authentication code.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): Close
providerId:16442
providerName:<site_name>
requestId:pARwxt+WkXieUGeUorAAUFRFWUA=
isMFAError:true
reason:You've exceeded the number of attempts allowed to enter your authentication code.
status:FAILED
additionalStatus:EXCEEDED_INVALID_ADDL_INFO_PROVIDED providerAccountId:11919686
[
   {
      "providerId":16442,
      "providerName":"<Site Name>",
      "requestId":"pr7SrD0JBJL85wZqTBPo+btVKZQ=",
      "isMFAError":true,
      "reason":"You've exceeded the number of attempts allowed to enter your authentication code.",
      "status":"FAILED",
      "additionalStatus":"EXCEEDED_INVALID_ADDL_INFO_PROVIDED",
      "providerAccountId":11919789
   }
]
N/AHeader: Technical Error
Text: We're facing a technical issue. Please contact _COMPANY_NAME_ support team or try again later.
Primary UAR Button(s): Close
Secondary UAR Button(s): N/A
  
N/AHeader: No Eligible Verification Accounts
Text: You do not have any accounts eligible for verification with this site. Verification eligibility is determined by _COMPANY_NAME_ based on the type of data available for this account.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
providerId:16441
providerName:<site_name>
requestId:xcEDLSCGQFx1ZEyx3imfiXKfPV4=
reason:You do not have any accounts eligible for verification with this site. Verification eligibility is determined by <Company_Name> based on the type of data available for this account.
status:FAILED
additionalStatus:NO_ACCOUNTS_FOR_VERIFICATION providerAccountId:11391112
[
   {
      "providerId":16441,
      "providerName":"<site_name>",
      "requestId":"vGL1mwdUjVnjGUsop54mndkvHPA=",
      "reason":"You do not have any accounts eligible for verification with this site. Verification eligibility is determined by <Company_Name> based on the type of data available for this account.",
      "status":"FAILED",
      "additionalStatus":"NO_ACCOUNTS_FOR_VERIFICATION",
      "providerAccountId":11919791
   }
]


Open Banking Errors

Errors that a user may encounter during the Open Banking FastLink flow. The following table includes information about the message shown to the user, applicable locale, and the post message information:

Yodlee API Additional StatusError Title, Message, and UAR ButtonLocale
(US/UK/AU)
Post Message
INCORRECT_OAUTH_TOKENHeader: Connection Upgrade Required
Text: The consent you provided to access account information at <site_name> has some issues. Click Update to re-authorize permissions.
Primary UAR Button(s): Update
Secondary UAR Button(s): Close
US and AU
{
   "providerId":10388,
   "providerName":"<site_name>",
   "requestId":"isdfswec1pbo7nuIu0OAUbT5U=",
   "status":"FAILED",
   "additionalStatus":"INCORRECT_OAUTH_TOKEN",
   "providerAccountId":10388
}
TECH_ERRORHeader: Technical Error
Text: We're unable to link your account at this time. Please try again later and contact <site_name> support team if the issue persists.
Primary UAR Button(s): Link Another Account
Secondary UAR Button(s): N/A
All
{
   "providerId":16441,
   "providerName":"<site_name>",
   "requestId":"i+6+j8ujNBCpbo7nuIu0OAUbT5U=",
   "reason":"We're unable to link your account at this time. Please try again later and contact <site_name> support team if the issue persists.",
   "status":"FAILED",
   "additionalStatus":"TECH_ERROR",
   "providerAccountId":11652315
}
MIGRATION_IN_PROGRESSHeader: Account Connection Upgrade
Text: Upgrading your account connection is taking more time than expected. Please check your account status later.
Primary UAR Button(s): Ok
Secondary UAR Button(s): N/A
US and AU
{
   "providerId":16441,
   "providerName":"<site_name>",
   "requestId":"i+6+j8ujNBCpbo7nuIu0OAUbT5U=",
   "status":"MIGRATION_IN_PROGRESS",
   "additionalStatus":"MIGRATION_IN_PROGRESS",
   "providerAccountId":11652315
}
N/AHeader: Unable to Link with Open Banking
Text: We are unable to link your account because the flow at the bank site was incomplete. Please try again later.
Primary UAR Button(s): Close
Secondary UAR Button(s): Link Another Account
All
{
   "providerId":3857,
   "providerName":"Commonwealth Bank",
   "reason":"We are unable to link your account because the flow at the bank site was incomplete. Please try again later.",
   "status":"ACTION_ABANDONED"
}
N/AHeader: Account Connection Upgrade
Text: Upgrading your account connection seems to have a temporary issue. Please try again later.
Primary UAR Button(s): Close
Secondary UAR Button(s): N/A
US and AU
{
   "title":"GENERIC_APP_ERROR",
   "code":"E800",
   "message":"Generic Application Error"
}